Support service for hosted solution customers (includes hosting fee) is a paid service provided by professional support team. By purchasing of the hosted solution you get a month of free support service.

Support service for stand-alone solution is also paid service. Usually such support services include instructions on the Software management including minor changes to the Software (no longer than 30 minutes). By purchasing of the Software Solution you get 3 months of free support service.

If your support service is over you may use other support tools for requesting paid customizations or for reporting issues with script. You may always prolong your support service by ordering it through the Customer Area.
Professional support services for Boat Script are available through the following ways:

Customer Area

Customer Area is a personal online control panel. You get access to the Customer Area upon you purchase of the Boat Script. There are latest version of boat classifieds software, updates/upgrades, all plugins, templates, language packages and manuals available for download from the Customer Area. Also you are able to update your profile, check your invoices and request support service through a ticket system, live chat or forum. Log in


Forum is a knowledge base with interesting and important data that gives you detailed information for management or provides solutions to freq and difficult issues. You have an opportunity to ask a question that will be answered by our support team or other customers who have solution for your situation. You may find answers for such issues as: installation of plugins, templates, or suggest new features and etc. The forum is moderated on a timely basis by support team. Log in.

Ticket System

Our Ticket System is a main support tool with timely management for providing support to our customers. Use the Ticket System for sales issues, ordering modifications or reporting issues with the Boat classifieds software. We strongly recommend that you use our Ticket System for resolving your issues with the software, because it let us and you follow your issues and our answers in one single ticket/email. Usually we get in touch with our customers within five-twenty four hours as it depends on complicity of an issue and time zone. Submit a ticket.

Live Chat (pre-sales/support)

Live Chat is a simple and useful pre-sales tool which gives you an opportunity to get answers about Boat Script features, plugins, and templates in online chat session. It also offers the following features like sending of a file via a chat, chat transcript copy by email, and rate operators' help. Live Chat is not only for discussing pre-sales questions but it may be used for support issues, like getting general information on the script management.